Terms and Conditions

1. Let’s Kick Things Off

These are the ground rules (“Terms”) for using our awesome web-based services and the CoCoCo Platform Account you’ll need to access them. We’re CoCoCo Platform Ltd, located at 71 Sheldon Street, London EC2H, United Kingdom.

2. What We’re All About

We’ve created an Integration Platform as a Service (iPaaS) that helps software and machines communicate seamlessly—think of it as a universal translator for your tech!

To use our platform, you’ll need to create a CoCoCo Platform Account and pay a subscription fee. Your account is your gateway to managing your data and accessing all the cool apps and services we offer.

These Terms cover everything you need to know about creating and using your CoCoCo Platform Account.

3. The Fine Print

We operate on our own behalf and offer third-party integrations through the Platform.

Sometimes, things happen that are outside our control (like technical glitches or force majeure events). We’ll do our best to keep things running smoothly, but there might be occasional interruptions for maintenance, updates, or other unexpected situations.

Force Majeure: We’re not responsible for any failure or delay in meeting our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control. This includes things like natural disasters, wars, terrorism, strikes, pandemics, government actions, or any other unforeseen events (“Force Majeure Events”). If a Force Majeure Event occurs, we’ll make reasonable efforts to minimize the impact, but delays or interruptions may happen.

We might update these Terms from time to time. We’ll give you a heads-up via email, and if you don’t object within a month, we’ll assume you’re on board with the changes.

4. About You and Your Company

You can create an account for your legal entity (your Company).

A Company is a legitimate business, not just an idea. If we ask, you might need to provide proof of your business’s existence, like a trade license.

You must be authorized to represent your Company and make decisions on its behalf. We might ask for proof of this too.

You can use the CoCoCo Platform on behalf of your Company, but additional fees do apply (see section 7).

5. Your Side of the Bargain

Be honest! All the information you provide during registration and while using your account needs to be true and accurate, both for you and your Company.

One account per person, please. Unless we give you special permission, you can only create one CoCoCo Platform Ltd Account.

Choose a strong password and keep it safe. You’re responsible for protecting your account from unauthorized access. If you think someone else is using your account, let us know right away.

Follow the rules. Make sure you’re complying with all applicable laws when using your account.

Fair Use: Use our services responsibly and within reasonable limits. If your usage goes beyond what’s considered normal or violates our policies, we have the right to limit or suspend your access.

Play nice. Don’t do anything that violates the rights of others or messes with our service.

6. How Long This Agreement Lasts

This agreement is ongoing. You can cancel anytime with immediate effect, but the cancellation will only be finalized at the end of the current month. No refunds for partial months of service.

We can also terminate your account, but we’ll give you 30 days’ notice unless you’ve seriously breached these Terms—in that case, we can terminate immediately.

Termination doesn’t affect any other agreements you might have with us.

We’ll keep your data for 3 months after termination, just in case you change your mind. After that, we’ll delete everything unless you ask us to keep it.

7. Let’s Talk Money

Using the CoCoCo Platform requires a subscription.

Some of our services might require additional subscription payments. You’ll pay monthly in advance, as explained in these Terms.

If you fail to pay your subscription after two reminders, we may limit or suspend your access to the platform until payment is received.

We offer different pricing tiers based on the size of your business. This is determined by factors like the number of jobs processed through the platform, Size of operation and number of connections required. Speak to us about your needs.

8. What’s Ours is Ours

We own all the intellectual property rights related to CoCoCo Platform Ltd and the CoCoCo Platform Account. You have the right to use the platform, but we still own it.

By using our services, you might provide data and content, and you give us permission to transfer that data to approved applications and machinery. We also anonymize your data for industry trend analysis, but your personal data remains protected.

9. Service Level Agreement (SLA) and Availability

We aim for 99.5% uptime over any given calendar month. This includes all services provided through the Platform. However, downtime for maintenance, third-party issues, or other unforeseen events won’t count towards this calculation.

If the uptime dips below 99.5% in a month, no refunds will be issued but you’ll get a proportional extension to your subscription period.

10. Liability

We take responsibility for damages caused by our gross negligence or intentional misconduct, but there are some limitations.

We’re not liable for any indirect or consequential damages, including loss of profits, loss of data, or business interruptions, unless the damage is caused by intentional misconduct or gross negligence.

We integrate third-party services, applications, and machines. We’re not responsible for the availability, accuracy, or performance of third-party data, services, or software, and we’re not liable for any damages or disruptions caused by third-party errors or failures.

If the platform’s uptime falls below 99.5% due to maintenance, third-party issues, or other unforeseen events, no refunds will be issued you’ll get a free extension of your subscription period proportionate to the downtime experienced.

Proof of Issue: If you have a claim for damages or service issues, it’s your responsibility to provide evidence that the issue was caused by us.

You’re also required to take reasonable steps to prevent and minimize damages.

We’re not responsible for any loss of data while using the Platform. It’s your responsibility to ensure that all data is adequately backed up. While we take reasonable steps to safeguard data, we don’t guarantee that your data will be safe from unauthorized access, loss, or corruption. You agree to release us from any claims related to data loss or damage.

11. Data Protection

We process your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We collect and process personal data, including order-related data (customer name and address) and production data from connected machines (speed, job, waste). Data is stored securely in the EU.

We won’t disclose personal data to third parties without your explicit consent or as required by law. We may use anonymized data for internal analysis and industry trend reports.

12. Geographic Restrictions

Our services are available globally, except in the following countries: Russia, China, North Korea, and Iran. Customers from these regions are not permitted to create accounts or access the Platform. We reserve the right to update this list of restricted countries as needed to comply with applicable laws and regulations.

13. Dispute Resolution

If we ever have a serious disagreement (let’s hope we don’t!), we’ll try to work things out through friendly negotiation first. If that doesn’t work within 30 days, we both agree to go to mediation to try and resolve things.

We’ll agree on a mediator, but if we can’t decide, we’ll turn to a mediator from the Centre for Effective Dispute Resolution (CEDR). The mediation will take place in at an agreed location, and the language of the mediation will be English. We’ll split the mediator’s costs 50/50 and each of us will cover our own expenses.

CoCoCo Platform Ltd reserves the right to mediation, before either of us can take any dispute to court. If mediation doesn’t work out after 60 days from when the mediator is appointed, then either of us can bring the dispute to court as outlined in these Terms (see section 14). Hopefully everything can be resolved amicably.

14. Jurisdiction

This agreement is governed by the laws of England and Wales.

In the event of a legal dispute, the courts of England and Wales will have exclusive jurisdiction.

If any part of these Terms becomes invalid, the remaining Terms will still apply.

Last Revision: 1 Sept 2024