Frequently Asked Questions

No. We follow a "Best of Breed" philosophy. We do not want to replace systems that are working well for you. If you are happy with your MIS, keep it.

Instead, view Platform as your central Data Lake. We connect all your islands—machines, software, and databases—and pool that data in one place for you to use. You decide how to use it. However, if your current system is missing a specific feature or isn't performing a task well enough, Platform gives you the power to fill that gap. You can build that missing feature yourself using our Custom Apps, enhancing your existing setup without the need for a costly migration.

Yes. This is exactly why we exist. Unlike machine vendors who want to lock you into their ecosystem, Platform is strictly vendor-neutral. We act as the "Rosetta Stone" of print, translating data from any manufacturer into a single, unified language. Whether your press is 20 years old or brand new, we aim to integrate it into your workflow provided it has some form of digital interface.

Yes, absolutely. We have created a specific offering tailored for small businesses because we want to grow with you.

You do not need to automate your entire factory overnight. Platform allows you to digitize your production at your own speed. You can start with just one machine or one specific workflow that saves you time. As your volume increases, our scalable architecture ensures you never outgrow the system.

It depends on your ambition. While a full development team is not strictly necessary, at least a technical mindset is recommended.

For Integrations: Connecting machines is often straightforward with our Kits. However, integrating complex MIS or ERP systems requires a deep understanding of your data and business logic. Our Integration Kits provide a strong framework, but they are not "magic wands." They require configuration and mapping by someone who understands your systems.

For Apps: We rely on standard web technologies (HTML/CSS/JS). You do not need to learn a proprietary language. While our internal tools do not have built-in AI yet, the open nature of our code allows you to use external tools like ChatGPT or Claude to generate code ("Vibe Coding") and paste it directly into Platform. This drastically lowers the barrier to entry.

For Automation: You can use our visual logic builders for simple tasks. For complex, multi-step logic, our Lua scripting engine gives developers unlimited power.

In most cases, you can set it up yourself. That is our core philosophy. CoCoCo is built for self-service because nobody wants to file a support ticket just to change a workflow.

We see our platform as a "Swiss Army Knife" for your production. We give you the tools, you choose how to use them:

• Enablement first: We provide documentation, templates, and training for your key users during onboarding.
• You stay in control: You can tweak workflows and add integrations without waiting for "the next available consultant."
• We are still here: If you want to move faster or hit a tricky edge case, we are ready to jump in.

If you prefer a Done With You approach, we can discuss a tailored implementation package during our initial Validation Call.

Security is our top priority. Our Edge Device uses outbound-only connections, meaning you do not have to open dangerous ports in your firewall. Your data is encrypted both in transit and at rest. We provide enterprise-grade security standards to ensure your production data stays safe.

We support a wide range of industry standards out-of-the-box, including JDF/JMF enabled devices and standard SQL/REST interfaces.

Our library of Integration Kits includes major brands like HP Indigo, Heidelberg (via Prinect), Horizon, and various MIS providers. Since we add new drivers constantly, please contact our Implementation Specialists to check if your specific model is already plug-and-play ready.

Yes, in many cases. While direct connection isn't always possible out-of-the-box, we assess your specific hardware setup together.

We will work with you to find a suitable solution—whether through third-party gateways or custom configurations—to bring even your analog machines into your digital dashboard.

We ensure a smooth and risk-free start. Here is the process:

1. Request: After configuring your plan, you fill out a brief request form. No payment is taken at this stage.
2. Validation Call: Our team reviews your setup and contacts you personally. We verify that the selected plan and machine interfaces perfectly match your shop floor reality.
3. Kickoff: Once everything is confirmed, you receive a secure payment link via Stripe. After payment, we schedule the onboarding and setup starts immediately.

Because we care about your long-term success. While we love automation, we believe digital transformation requires a human foundation. We want to be a partner, not just a software vendor.

By briefly speaking with you first, we ensure you aren't paying for features you don't need and that your technical requirements are fully met before you spend a single penny.

CoCoCo isn't just a login; it's infrastructure. We don't just send you a manual. Our implementation specialists work closely with you to configure your local Edge Controllers, map your specific MIS data, and train your team live.

We ensure your production doesn't just "run," but actually improves. The fee covers this dedicated expertise and setup time.

You have the choice.

• Self-Hosted (Included): By default, you run the platform on your own local server or VM (Docker provided). This gives you full control, maximum data privacy, and zero latency on the shop floor.
• Managed Cloud (+€100/mo): If you prefer a worry-free solution, we can host the instance for you. This add-on includes automated daily backups, security updates, and global access without VPN configuration.

No. Our pricing is flat and transparent. All our plans—from Grow to Enterprise—include unlimited connections and unlimited jobs, subject to a standard fair-use policy.

Whether you connect 2 machines or 20, or process 300 or 3,000 jobs, the price stays the same. We want you to digitize everything, not punish you for being efficient.

Usually, yes. Our standard licenses (Grow & Professional) are intended for one production site to ensure predictable performance and clear responsibilities.

That said, "one site" is not just a postal address. We look at how your operation is set up. These are strong indicators that we treat it as one site:

• Shared production depth: Your production steps belong together operationally, even if they happen in more than one nearby building.
• Shared network setup: The locations are connected and operated like one environment (e.g., via a single trusted network).
• One MIS for all locations: If the same MIS acts as the single source of truth for jobs, scheduling, and status across facilities, we typically treat this as one site.

When does it become multiple sites?
If you run full, independent production lines in multiple locations—especially across different cities or regions—those require separate site licenses.

For multi-site operations, our Enterprise Plan can bundle multiple licenses into one master agreement with volume-based pricing.

Since every setup is unique, we can verify your specific topology together during the Validation Call.

First of all: Congratulations on your growth! We won't shut you down overnight. We will simply notify you and help you upgrade to the Professional Plan.

Your data, workflows, and integrations stay exactly the same—you just unlock more capacity for your expanding team.

No. We offer flexible monthly plans that you can cancel at any time. If you prefer stability and want to save money, our annual plans offer a discount (get 1 month free) in exchange for a 12-month commitment.

We use Stripe to securely process payments via Credit Card and SEPA Direct Debit for all plans. This ensures your billing is automated and hassle-free.

For Professional and Enterprise customers, we also offer manual invoicing via bank transfer upon request to fit your corporate procurement processes.

Yes. We continuously improve the Core Platform, and you will receive all performance updates, security patches, and usability improvements automatically for free.

However, we may release completely new, specialized Add-on Modules in the future that offer significant additional value. These major expansions may be offered as optional upgrades.

You own your data 100%. We are an open platform, not a data jail. You can export your production history and configuration at any time via our API or CSV tools.

If you cancel, we provide a grace period for you to download your data before the instance is decommissioned.